How Are We Doing?

We need to hear what you have to say. It really is important to the way that we would like to handle our business. We strive for excellence in everything that we do, but even with all our numbers and metrics, it can be hard to tell if we are providing our customers with exactly what they want and precisely what they need.

We need you to let us know how we are doing. If we did everything that you expected and more, than we want to hear about it, and if we fell short on anything at all, then we want to know about that too. We love hearing from our customers and we love being able to incorporate their feedback into our business.

Customer Lobby
147 Reviews
4.9 out of 5 stars
5 star
138
4 star
9
3 star
0
2 star
0
1 star
0
Sort by: Latest review first / Highest rating first
Jeff and Cheryl Burch 25 Apr 2021
Although we are located in Woodstock, GA we drove over an hour away to purchase from the Heritage Honda Dealership. Our main reason for purchasing from this dealership is because of the exceptional service that we have received from Rebecca Overby in the past. We did not receive any pressure or typi...cal bs that you normally get from other car dealerships. Rebecca is genuine, honest, and straight forward. She makes the car buying experience enjoyable. We also would like to recognize Ariana Smith in finance. She was very pleasant to work with as well. The dealership gives you an sincere honest experienced that we have not felt any where else. We would highly recommend purchasing a vehicle from Heritage Honda! Jeff and Cheryl Burch Show more
5 rate
DealerRater
carls2fl 12 Feb 2021
Best car purchase I ever had. Been to many dealerships over the years this was the most professional and pleasant ever. Rebecca and Ariana were awesome.
5 rate
DealerRater
Amy C. 16 Nov 2020
Had a pleasant experience with Heritage Honda. I first contacted Dave Arnold for a quote on a Honda Passport. He answered a lot of my questions but was not scheduled to work on the day I was coming in. He referred me to Ken Haynes. Ken took very good care of me. He let me test drive the Passpor...t and CR-V to see which one would fit me. I opted for the CR-V. Ken even helped me set up my phone connection to the car display. Show more
5 rate
DealerRater
sklar_90 17 Sep 2020
Worked with Dave Arnold on the lease of a 2020 civic. He was knowledgeable and knew about the car. We would deal with him on our next lease.Much better then our last experience. Toby Sklar
5 rate
DealerRater
Cary.morris 31 Aug 2020
Great Experience!! Found vehicle online. Pre-approved financing, walked in and left with car deal that was as advertised online. Worth the drive for the customer service
5 rate
DealerRater
Jon 05 Jun 2020
Heritage honored the advertised price, which was below any area dealer. Stephanie was very patient with us and a pleasure to work with. Made the car buying experience easy and fun. Would buy from Heritage again and recommending friends and family to as well.
5 rate
DealerRater
Happy Customer 11 Dec 2019
We purchased a Honda CRV from Heritage Honda in Rome, Georgia, and are very satisfied with the service provided by Dave Arnold, Rebecca and the rest of the dealership's staff. Dave was very helpful during our test drive and instrumental in the consummation of the transaction. Rebecca was particul...arly helpful with the operation of the vehicle's electronics. We were also impressed by the two young women who manage the service department. Overall, it was a fairly stress-free transaction and we recommend this dealership.. Show more
5 rate
DealerRater
Horatiocaine 01 Jun 2019
Purchased my second new vehicle at Heritage Honda! They make your car buying experience simple and will work with you to make sure your comfortable with payment options. I want to give a special thanks to Stephanie Bristow for making my car buying experience a great one. Thank you so much. Highly re...commend you see her when purchasing a new car! Show more
5 rate
DealerRater
Jonathan N 16 Feb 2019
My purchase experience with Rebecca Overby at Heritage Honda was wonderful. She patiently waited for me to make my final decision to purchase the Pilot. Miles worked with me to make the final agreement. Ariana in finance was very careful to make sure that the purchase went smoothly. This was my thir...d purchase from Heritage Honda. I would recommend them to anyone wanting to purchase or lease a Honda. The service department is always great at taking care of me and my Honda. Show more
5 rate
DealerRater
Apalma003 15 Feb 2019
The entire experience was outstanding. Stephanie Bristow took care of the process from start to finish, she found the color I wanted and gave me an awesome deal that no other dealer could beat. Very transparent in terms of pricing, charges, etc. She came thru on all her promises on a very fast proc...ess at the dealership, exactly how I wanted. Excellent communicating and very timely. My best car purchase experience ever. Thanks Stephanie! Show more
5 rate
DealerRater
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Based on EPA mileage ratings. Use for comparison purposes only. Your mileage will vary depending on driving conditions, how you drive and maintain your vehicle, battery-pack age/condition, and other factors.